Shipping & Returns

All shipping costs are specific to each customer and each order.
Should any product be out of stock then the whole order will be held until all items are available and the order can be sent in full. Orders are despatched on a Next Working Day delivery service and the vast majority of deliveries will arrive the following day. Please note that this is not a 'guaranteed' service and Permagard cannot accept any liability for deliveries which arrive beyond this period. Where instruction for items to be left upon delivery have been given, Permagard  or its courier cannot accept any resposibility for loss or damage.

Returns
If you are not 100% happy with our product please return the existing product in its original condition and packaging within 21 days of delivery and we will refund subject to £7.50 administration fee with the goods subject to a 15% restocking fee. The cost of delivery will not be refunded on any order. You should ensure the items are adequately insured while in transit to us. Damaged or "opened" products will not be refunded. Special offers and "kits" are only returnable in full not in part. Please note we cannot accept the return of epoxy based products or cementitious based products due to the specific storage requirements of these products.

Damages
In the unlikely event you receive goods that are damaged, the courier note must be signed DAMAGED for Permagard to be able to issue any refund or credit. Should goods be missing from an order Permagard should be notified within 48 hours of delivery. Any notification after this period will not be accepted.

Permagard Products Ltd
Chittening Industrial Estate
Avonmouth
Bristol
BS11 OYB
England